Subject
Level 2 Diploma in Customer Service

Level 2 Diploma in Customer Service

To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.

Key Information

Course Code: L2-DCS-IA

Duration: 6 months / 9 months

Fees: GBP £1299.00 / GBP £999.00 / GBP £999.00

Mode: Online

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Description

Level 2 Diploma in Customer Service

This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility. It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.

Why choose LIAP ? Your qualification is recognized and accepted world over. Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness. Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere. Be part of an elite, cohort, talented students, and develop an influential global network using LIAP online community.

The programme is available in two duration modes: 6 months 9 months


Key facts about Level 2 Diploma in Customer Service

Mandatory Units

- Deliver customer service - Understand customers - Principles of customer service - Understand employer organisations - Manage personal performance and development

Course Content


Mandatory Units

- Deliver customer service - Understand customers - Principles of customer service - Understand employer organisations - Manage personal performance and development





Fee structure and payment plans


● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)




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