Subject
Level 2 Certificate in Principles of Customer Service

Level 2 Certificate in Principles of Customer Service

To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.

Key Information

Course Code: L2-CPCS-IA

Duration: 6 months / 9 months

Fees: GBP £1299.00 / GBP £999.00 / GBP £999.00

Mode: Online

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Description

Level 2 Certificate in Principles of Customer Service

The aim of this qualification is to develop learners’ knowledge of Customer Service. It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector.

Why choose LIAP ? Your qualification is recognized and accepted world over. Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness. Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere. Be part of an elite, cohort, talented students, and develop an influential global network using LIAP online community.

The programme is available in two duration modes: 6 months 9 months


Key facts about Level 2 Certificate in Principles of Customer Service

Mandatory Units

- Understanding the organisation - Prepare to deliver excellent customer service - Communication in the customer service role - Understand customers

Course Content


Mandatory Units

- Understanding the organisation - Prepare to deliver excellent customer service - Communication in the customer service role - Understand customers





Fee structure and payment plans


● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)




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