Level 2 Certificate in Principles of Customer Service
To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.Key Information
Course Code: L2-CPCS-IA
Duration: 6 months / 9 months
Fees: GBP £1299.00 / GBP £999.00 / GBP £999.00
Mode: Online
Getting Started
Description
Level 2 Certificate in Principles of Customer Service
The aim of this qualification is to develop learners’ knowledge of Customer Service. It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector.
Why choose LIAP ? Your qualification is recognized and accepted world over. Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness. Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere. Be part of an elite, cohort, talented students, and develop an influential global network using LIAP online community.
The programme is available in two duration modes: 6 months 9 months
This qualification is appropriate for Learners in the following age ranges: pre-16, 16-18, 19+ OR; There are no formal entry requirements for this qualification.
- Understanding the organisation - Prepare to deliver excellent customer service - Communication in the customer service role - Understand customers
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - GBP £1299.00
9 months - GBP £999.00
● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months - GBP £999.00
● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.
Simply follow the 2 steps given below to enrol: (1) Fill enrolment form on-line at (2) Pay enrolment fee of GBP £15 (This can be paid online using credit or debit card)
Key facts about Level 2 Certificate in Principles of Customer Service
Mandatory Units- Understanding the organisation - Prepare to deliver excellent customer service - Communication in the customer service role - Understand customers
Course Content
- Understanding the organisation - Prepare to deliver excellent customer service - Communication in the customer service role - Understand customers
Fee structure and payment plans
● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
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Telephone: +44(0)7578159775
Email: info@liap.org.uk
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