Level 3 Diploma in Customer Service
To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.Key Information
Course Code: L3-DCS-IA
Duration: 6 months / 9 months
Fees: GBP £1299.00 / GBP £999.00 / GBP £999.00
Mode: Online
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Description
Level 3 Diploma in Customer Service
The aim of this qualification is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.
Why choose LIAP ? Your qualification is recognized and accepted world over. Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness. Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere. Be part of an elite, cohort, talented students, and develop an influential global network using LIAP online community.
The programme is available in two duration modes: 6 months 9 months
This qualification is appropriate for Learners in the following age ranges: 16-18, 19+ OR; There are no formal entry requirements for this qualification.
- Organise and deliver customer service - Understand the customer service environment - Understand customers and customer retention - Resolve customers’ problems - Principles of business - Manage personal and professional development
The assessment is done via submission of assignment. There are no written exams.
The fee for the programme is as follows:
6 months - GBP £1299.00
9 months - GBP £999.00
● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months - GBP £999.00
● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.
Simply follow the 2 steps given below to enrol: (1) Fill enrolment form on-line (2) Pay enrolment fee of GBP £15 (This can be paid online using credit or debit card)
Key facts about Level 3 Diploma in Customer Service
Mandatory Units- Organise and deliver customer service - Understand the customer service environment - Understand customers and customer retention - Resolve customers’ problems - Principles of business - Manage personal and professional development
Course Content
- Organise and deliver customer service - Understand the customer service environment - Understand customers and customer retention - Resolve customers’ problems - Principles of business - Manage personal and professional development
Fee structure and payment plans
● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
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Telephone: +44(0)2032968296
Telephone: +44(0)7578159775
Email: info@liap.org.uk
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