The programme is available in two duration modes: 6 months 9 months

Secondary education equivalent to three GCSEs and two A-Levels OR;

⇾ Maintain data security in own area of responsibility ⇾ Work safely in public service ⇾ Maintain competence, knowledge and standards of conduct in public service ⇾ Work as a team member to deliver public service ⇾ Recognise diversity when delivering customer service Optional units ⇾ Manage information ⇾ Process information about customers ⇾ Deal with gaps, errors and irregularities in information ⇾ Deal with customers using bespoke software ⇾ Use questioning techniques when delivering customer service ⇾ Deal with customers face to face ⇾ Deliver customer service to difficult customers ⇾ Resolve customer service problems ⇾ Promote additional services or products to customers ⇾ Calculate correct amount of liabilities or entitlements ⇾ Inform the customer of the debt or entitlement ⇾ Support customers using self⇾service technology ⇾ Carry out follow up activities for public service customers ⇾ Processing customers’ financial transactions ⇾ Deal with customers in writing or electronically ⇾ Provide technical advice and guidance to customers ⇾ Provide interpretative technical advice and guidance in complex public service cases ⇾ Plan public service visits ⇾ Carry out public service visits ⇾ Maintain personal security and safety, and be alert to the security of others ⇾ Deal with disorderly and aggressive behaviour ⇾ Support customer service improvements ⇾ Deal with customers by telephone ⇾ Operating credit control procedures

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:

6 months - GBP £1299.00

● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

The programme is awarded by British Awarding Association (BAA) - an awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of Business and Research.

Simply follow the 2 steps given below to enrol: (1) Fill enrolment form on-line (2) Pay enrolment fee of GBP £15 (This can be paid online using credit or debit card)