Subject
Level 2 Diploma in Public Services and Operational Delivery

Level 2 Diploma in Public Services and Operational Delivery

To survive in today's competitive environment, busy and ambitious professionals need wide range of skills, knowledge and expertise.

Key Information

Course Code: L2-DPSOD-BAA

Duration: 6 months / 9 months

Fees: GBP £1299.00 / GBP £999.00 / GBP £999.00

Mode: Online

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Description

Level 2 Diploma in Public Services and Operational Delivery

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.

Why choose LIAP ? Your qualification is recognized and accepted world over. Our curriculum helps you to develop critical thinking, exceptional management knowledge and cultural awareness. Experience online-time study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere. Be part of an elite, cohort, talented students, and develop an influential global network using LIAP online community.

The programme is available in two duration modes: 6 months 9 months


Key facts about Level 2 Diploma in Public Services and Operational Delivery

Mandatory Units

⇾ Maintain data security in own area of responsibility ⇾ Work safely in public service ⇾ Maintain competence, knowledge and standards of conduct in public service ⇾ Work as a team member to deliver public service ⇾ Recognise diversity when delivering customer service Optional units ⇾ Manage information ⇾ Process information about customers ⇾ Deal with gaps, errors and irregularities in information ⇾ Deal with customers using bespoke software ⇾ Use questioning techniques when delivering customer service ⇾ Deal with customers face to face ⇾ Deliver customer service to difficult customers ⇾ Resolve customer service problems ⇾ Promote additional services or products to customers ⇾ Calculate correct amount of liabilities or entitlements ⇾ Inform the customer of the debt or entitlement ⇾ Support customers using self⇾service technology ⇾ Carry out follow up activities for public service customers ⇾ Processing customers’ financial transactions ⇾ Deal with customers in writing or electronically ⇾ Provide technical advice and guidance to customers ⇾ Provide interpretative technical advice and guidance in complex public service cases ⇾ Plan public service visits ⇾ Carry out public service visits ⇾ Maintain personal security and safety, and be alert to the security of others ⇾ Deal with disorderly and aggressive behaviour ⇾ Support customer service improvements ⇾ Deal with customers by telephone ⇾ Operating credit control procedures

Course Content


Mandatory Units

⇾ Maintain data security in own area of responsibility ⇾ Work safely in public service ⇾ Maintain competence, knowledge and standards of conduct in public service ⇾ Work as a team member to deliver public service ⇾ Recognise diversity when delivering customer service Optional units ⇾ Manage information ⇾ Process information about customers ⇾ Deal with gaps, errors and irregularities in information ⇾ Deal with customers using bespoke software ⇾ Use questioning techniques when delivering customer service ⇾ Deal with customers face to face ⇾ Deliver customer service to difficult customers ⇾ Resolve customer service problems ⇾ Promote additional services or products to customers ⇾ Calculate correct amount of liabilities or entitlements ⇾ Inform the customer of the debt or entitlement ⇾ Support customers using self⇾service technology ⇾ Carry out follow up activities for public service customers ⇾ Processing customers’ financial transactions ⇾ Deal with customers in writing or electronically ⇾ Provide technical advice and guidance to customers ⇾ Provide interpretative technical advice and guidance in complex public service cases ⇾ Plan public service visits ⇾ Carry out public service visits ⇾ Maintain personal security and safety, and be alert to the security of others ⇾ Deal with disorderly and aggressive behaviour ⇾ Support customer service improvements ⇾ Deal with customers by telephone ⇾ Operating credit control procedures





Fee structure and payment plans


● Payment option (a): GBP £433 x 3 monthly instalments ● Payment option (b): GBP £1234 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

● Payment option (c): GBP £199 x 5 monthly instalments ● Payment option (d): GBP £499 x 2 quarterly instalments ● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)




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